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Customer satisfaction is important to us, and impeccable service is one of the most best ways to achieve it.
Whether your have mechanical, electrical or mechatronic questions - contact our technical support department and benefit from the expertise and experience of our professional team. Our team analyses the respective task together with you and offers you a suitable solution at short notice.

Service description:

  • Service hotline for all questions regarding HIWIN products during assembly, commissioning and maintenance.
  • Assistance with commissioning by telephone, Teamviewer, video conference or on-site.
  • Execution of maintenance and repair work at your site.
  • Shipping of spare parts with standard or express delivery.


  • Assessment and analysis of defective components with subsequent preparation of a repair quote.
  • Professional and reliable repair of your products (also for other makes for ballscrews).
  • Development of a compatible solution in the event that repair is no longer economically viable.